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Home » Frequently Asked Questions
Questions
1. Can I add or delete items from my order or cancel my order if I change my mind?
2. What will happen if an item I order is unavailable?
3. Can I get my order delivered to an address outside of Australia?
4. Are prices displayed inclusive of GST? Will I get a Tax Invoice with my purchase?
5. What if I forget my password? Can I get it reset?
Q: Can I add or delete items from my order or cancel my order if I change my mind?
A: everythingAV offers fast & convenient delivery Australia-wide. Once your order is received it is usually processed within 30 minutes. If the product/s ordered are in stock, the order is shipped out the next day, in most instances.
If you want to change or cancel your order, please let us know as soon as possible, by calling our Customer Service Team on (02) 9037 4888. We will check the status of your order and attempt to make the necessary changes. If your order has already been packed and shipped, the order can not be amended. |
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Q: What will happen if an item I order is unavailable?
A: In the unlikely event that the product you order is not longer available, a Customer Service Team Member will make contact by phone to arrange a suitable alternative product. You may choose to cancel the order as well. We will not substitute items on your order without making prior contact, however we may ship the remainder of the order if you are not contactable. You will not be charged for items not shipped. |
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Q: Can I get my order delivered to an address outside of Australia?
A: No. everythingAV can offer delivery only to addresses within Australia. |
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Q: Are prices displayed inclusive of GST? Will I get a Tax Invoice with my purchase?
A: Yes. All prices displayed on the site are GST inclusive and everythingAV will provide a Tax Invoice with your delivery stating the amount of GST included in the total value of the order. The everythingAV ABN number will be printed on your tax invoice. |
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Q: What if I forget my password? Can I get it reset?
A: You can recover your password online. Alternatively, if you forget your password and wish to have it reset, contact our Customer Service Team during business hours on (02) 9037 4888. One of our Customer Service Team Members will reset your password. |
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